News
10
Dec
Posted by Support - Webic Studio on 10 December 2016 12:12 pm

We are currently facing network connectivity problems with our US Data Center and all the services hosted on the dedicated servers located in the data-center are affected due to this. This issue is being worked upon on the highest priority and we will update the forums on a regular basis with the details of the progress.

 

You can contact our support help desk via phone / ticket in case you have further doubts / issues.

 

We regret the inconvenience caused due to this.

 

 

Please note that the issue is being affected to the servers under the following plans :

 

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Dedicated Server Linux (USA)

Managed Server Linux (USA)

VPS Hosting By Bluehost

Dedicated Hosting by Bluehost

Dedicated Servers by HostGator

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We are coordinating with the network operations team to get the issue resolved at the earliest. Please watch this thread for further updates.

 

UPDATE 1 :
Identified a network loop within a portion of our network. Restored several services. While most of our shared customers are working. We still have many dedicated and VPS customers impacted by the network loop.
Our team is carefully restoring those services while making sure we do not reintroduce the loop into the network. 
Our teams are working diligently to restore service to 100%.

 

UPDATE 2 :
We are receiving reports from customers and our internal monitoring systems are reporting most services as being restored.

We will continue working through the night to make sure that we are completely restored.